Terms and Conditions

Collaro Audio Ltd., Registered in England number: 11406150. Registered office: 49 Grampian Way, Maidstone, Kent ME15 8TG.

All our products are sent via Royal Mail first class or DHL secure courier service and are suitably packaged to ensure there is no damage to the products.

Postage costs
We have flat rates for postage which are:

£5 Mainland UK
£10 Europe
£13 Rest of the world

Collaro Audio Ltd. shall not be liable or deemed to be in breach of contract for delay in delivery or failure to make delivery of any Goods due to circumstances beyond its control, including but without prejudice to the generality of the foregoing, war, rebellion, revolution, strike, lock-outs, breakdown of plant or governmental or other laws, regulations, rules or decrees.

Customers outside the United Kingdom
Please note that customs duties, and/or import fees and taxes may be imposed by the destination country. These charges will typically be due once the dispatched goods arrive at the country of destination and have not been included within any postage and/or packing fees within the website ordering and payment process. You are responsible with ensuring compliance with laws and regulations of your particular country of destination and should check with your local customs office for details of any additional costs you may incur. Collaro Audio does not have any responsibility for any additional charges that may apply to your order before it arrives with you and will not refund postage, customs, duty, taxes or any other fees should you refuse shipment as a result of the levying of any such fees. Additionally, we will not refund you for the product should such fees be imposed upon you.

Returns & Ordering
At Collaro Audio Ltd. we are committed to offering our customers the best service we possibly can. If we make a mistake we will rectify it at our cost. If you are at all unhappy with the service you receive from us, please let us know.

All of our products are manufactured to the highest quality standards and are checked rigorously before despatch. In the unlikely event that you are unhappy with the products you have received please email us at quality@collarooaudio.co.uk or call us on 0345 388 2005. Calls are charged at the local rate, within the UK, plus your phone company’s access charge if applicable. For more information on these charges please visit http://www.ukcalling.info/

Address for returns:

Collaro Audio Ltd.
73 Union Street
GL52 2JN

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.opsi.gov.uk

You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery. Do this by contacting us by email (returns@collaroaudio.co.uk) or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Security, the Data Protection Act and General Data Protection Regulations (GDPR)

All details in the Collaro Audio online ordering process are fully encrypted, no matter which browser or browser version you are using. Your order details are sent to us and through a 'secure session' using the highest levels of encryption. This is achieved with 128-bit SSL (Secure Sockets Layer) that encrypts your data, which is then transmitted securely over the Internet.

We hold only the data you provide during the purchasing process - which is necessary for us to send you your order - and do not hold any credit/debit card information. The online system also holds your login account details for this website (if you created one) but we cannot see the password you created at the time you created your account. That is encrypted and held within the online system database.

We keep your order details for 7 years (the time limit requested by HMRC for business archives) and only store it on fully digitally encrypted discs. You may request that we delete your data at any time and we are happy to do so however we would need to keep your purchase transaction ID, details of the goods ordered and amount of the transaction so that we may refer to it if requested to do so at any time by legal or financial authorities. To request deletion of your data, simply email us at gdpr@collaroaudio.co.uk with the words 'request data deletion' in the subject.

Privacy Policy
At Collaro Audio Ltd., we are committed to protecting your privacy. In order to process orders, we have to collect data about you including name, address, phone number and email. This data is used, and held in accordance with, the Data Protection Act 1998 and (GDPR).

We will never pass this data to any third party or person outside those companies trading on behalf of Collaro Audio Ltd. without your express permission.

By accepting the terms and conditions you give permission for us to contact you with audio product related news and offers.

You can, at any time, opt out of any marketing material from Collaro Audio Ltd. by writing to us at:

Collaro Audio Ltd.
73 Union Street
GL52 2JN

Or email us at unsubscribe@collaroaudio.co.uk with the word 'unsubscribe' in the subject

Please read our full Privacy Policy Notice here

A 'cookie' is a tiny piece of information, which websites that you visit place into your Internet browser, and can retrieve later. Cookies cannot be read by any website other than that which originally placed the cookie.

Collaro Audio Ltd. do not store any personal or traceable customer information in the cookies that we use. Additionally, all our cookie data is encrypted to prevent third parties from accessing the information they contain.

Some cookies last only as long as you are browsing a particular website and are deleted when you move on to another website. Other cookies are stored by your browser and are retrieved by the website when you visit it again. Typically, this type of cookie could deliver a personalised welcome message to a customer.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to find the file or directory that stores cookies.

Please read our full Cookie Policy here

Coupon and discount codes
· Coupon and discount codes are only applicable on orders placed between the dates advertised and may be withdrawn at any time
· Discounts only apply to our standard off-the-shelf products that are ordered via the website
· Collaro Audio Ltd. reserves the right to change these terms and conditions of this offer at any time without prior notice
· Coupons and discount codes is not valid in conjunction with any other offer or for any resellers/agents
· All new customers qualifying under these terms and conditions for discounts are deemed to have accepted and agree to be bound by our standard terms and conditions

To redeem the discount, simply sign up on the online shop and place an order. The discount code needs to be added at the checkout page in the 'Coupon Code' box and the discount will then automatically be added to your basket.
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