Returns & Ordering
At Collaro Audio Ltd. we are committed to offering our customers the best service we possibly can. If we make a mistake we will rectify it at our cost. If you are at all unhappy with the service you receive from us, please let us know.
All of our products are manufactured to the highest quality standards and are checked rigorously before despatch. In the unlikely event that you are unhappy with the products you have received please email us at
quality@collaroaudio.co.uk or call us on 0345 388 2005. Calls are charged at the local rate in the UK, plus your phone company’s access charge if applicable. For more information on these charges please visit the
ukcalling website
Address for returns:
Collaro Audio Ltd.
73 Union Street
Cheltenham
Gloucestershire
GL52 2JN
We regret that bespoke products cannot be returned as these are made to order and not part of our core product range.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at
http://www.opsi.gov.ukYou are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
